FREQUENTLY ASKED QUESTIONS
REGISTRATION & ACCOUNT
Creating an account in the Kakadu Casino is simple and straightforward. All you have to do is click *Sign Up* in the upper left corner and enter the required information. Having done that, you will receive an e-mail with a confirmation link which will let you verify your e-mail address. Once all this is done, your account will be fully active.
The fastest way is to create a new password by clicking the Forgot Password? link. You will receive an e-mail that will direct you to creating a new password for your account. If you are unable to do this on your own or you haven’t received our e-mail, you can contact our friendly support team through the live chat or write to firstname.lastname@example.org. We will be more than happy to assist you further.
We're sorry, you won't be able to change your e-mail address after registering.
Each user can register only one account from one computer, IP address.
DEPOSITS & WITHDRAWALS
Both your deposits and withdrawals can be made in the following currencies: EUR, USD, CAD, NOK, PLN, NZD, JPY.
For Fiat currencies You won’t have to wait at all. Deposit processing and account crediting are done instantly, meaning you can start playing our games right away.
The minimum deposit and withdrawal amount is 20 EUR or its equivalent.
We aim to provide you with the best payment services. To that effect, all of your withdrawals will be processed instantly, even though in some cases it might take longer (up to 12 hours).
We have a daily limit of €/$1,000 and a monthly limit of €/$10,000.
Bonuses are additional money added to your balance. The bonus size depends on the promotional offer's terms, and all players must satisfy the bonus wagering requirements before they can make a withdrawal.
Simply enter your account, go to your personal profile "My Account", and click the "Bonuses" tab. It displays all the information about active bonuses and the required bonus payout amount. If you need additional assistance, please don't hesitate to contact our friendly support team through the live chat or write to email@example.com.
To receive your welcome bonus, you need to make a deposit. When making the deposit, please don't forget to mark the field "Yes, I want to receive any bonuses when making a deposit". The bonus will be automatically credited as soon as you make the deposit.
Fair play is as important to us as are long-term relationships with our customers. Therefore, the scores of most of our games are verifiable. This means all game scores are genuine and players can verify them independently. In addition, we offer complete guarantee that all the games are fair as we have received the Malta License, and the games themselves employ a certified RNG.
Of course! Kakadu Casino offers its customers the option to play in a test mode.
In case of technical problems during a game, some of your game rounds may remain unfinished. Nevertheless, the round will usually be played to the end on the server, and if you have any winnings, they will be credited to your account. Please don't hesitate to contact our friendly support team through the live chat or write to firstname.lastname@example.org.
To play in our casino, you need to have the latest versions of Java and Flash installed on your computer. You can download Java for free here: http://java.com , and Flash from here: http://get.adobe.com/flashplayer/. If nothing changes, this might mean the internet connection has dropped off. In addition, in such cases we also recommend that you clear the cache or cookies, relaunch the browser and/or device and retry everything. If none of this helps, please contact our friendly support team.
Of course! Our site utilizes the 128-bit SSL (Secure Socket Layer) encryption protocol. In the online security sphere, it's used for transmitting confidential information. You can, therefore, be confident that your credit cad numbers and other personal data will be protected by world-class professionals..
Yes, you will have to verify your account upon request.
Please upload all required documents right to your personal profile. Bear in mind that the files can be no larger than 2 MB. Allowed file formats: BMP, JPEG, JPG, PNG. To do this, go to the Documents page. If you have any winnings, they will be credited to your account.
You can check the status of your documents on the same page where you uploaded them, i.e. in your personal profile. Simply select the Documents tab, and you will be able to find out their status.
TREATING THE GAME RESPONSIBLY
Yes, you can do that. Just go to limits tab in your profile. We offer the opportunity to reopen your account after that period ends. To do this, please contact our friendly support team through the live chat or write email@example.com.
Yes, you can close your account permanently. Please bear in mind that you will not be able to reopen it or create a new one. To close your account, please, contact our friendly support team through the live chat or write to firstname.lastname@example.org.